Registration & Activation E-Mail:
When you register make sure you enter a 7 character password.
Make sure your junk e-mail settings allow e-mails from Dirtvision.com so you can receive the activation e-mail.
Having trouble viewing the Live Video Stream?
Please review the Technical Specifications information section below.
* Reboot your computer.
* Be sure the event is on, you will not see a live stream until the broadcasts start!
* You must have Windows Media 9 or above to view the live stream. Get the FREE Player here!
* You must have a high speed connection either DSL, Cable or T1. Our live feed runs with a bit rate of up to 350K. If you are getting a constant "buffering" message in the player window then your connection is not fast enough or is experiencing trouble. Please try to restart your web browser. If that does not work, please restart your computer.
Webcast Broadcasting
The nature of webcast broadcasting is very different from that of traditional television. When broadcasting live events over the internet, the quality of the video feed is compromised due to bandwidth. The events are typically streamed live at 200k or more, which is a high industry standard and looks best in the 320x240 main media window. The quality will be appear to be degraded when using the full screen option.
Flash
It is also recommended to have Macromedia Flash installed. Much of our content is Flash, in order to have a good user experience make sure you have the newest version of Flash installed. Get Flash 9 Player here.
Other Help
If you continue to have problems please consult WMP mini FAQ for specific technical issues.
Email Support
If you need further assistance or are having problems with some other feature on our site, please email: CustomerService@dirtvision.com and please include as much detail as possible, your operating system and browser, etc.
Optimal Technical Specifications
Windows
Microsoft Windows®: 98SE, 2000, Millennium Edition, XP Home Edition, XP Professional, or Vista
Microsoft Internet Explorer 5.5, Netscape Navigator 7, Firefox 1 or Opera 7.51
128 megabytes (MB) of RAM
Broadband Internet connection or access to a high-speed network
Super VGA (800 x 600) or higher resolution
16-bit sound card
Speakers/headphones (switched on!)
Macintosh
Mac OSX
Safari 1.2, Firefox 1 or Opera 7.51
256 megabytes (MB) of RAM
Broadband Internet connection or access to a high-speed network
Super VGA (800 x 600) or higher resolution
Speakers/headphones
Do I have to use Windows Media Player to view Video?
Mac users may watch video using version 9 for Mac OS X, new Intel based Macs (Macbook, Powerbook etc.) require Flip4Mac .
For optimal performance we recommend that you download the latest player. The latest Windows Media Player can be obtained from the Microsoft Download Center.
You can also upgrade to the most recent version of Windows Media Player at any time. Open the Windows Media Player application and select "Check for Players Updates?" from the Help menu (Mac users: select "Check for Player Upgrade" from the Help menu.)
Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. If this problem persists, try closing the player, then re-launch it. You should also check to make sure your internet connection is still active.
What about firewalls?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video clips (even though your system meets the system requirements), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
1 Click on Tools, then choose Internet Options.
2 Click the General tab.
3 Click the Delete Files button.
4 On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
5 To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Netscape Navigator:
1 Click on Tools, then choose Internet Options.
2 Click the General tab.
3 Click the Delete Files button.
4 On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
5 To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Netscape Navigator 7:
1 Choose Preferences from the Edit menu.
2 Double click on the category Advanced, then select Cache.
3 Click the Clear Cache button, then select OK to close.
In Firefox/Netscape Navigator 8:
1 Choose Options from the Tools menu.
2 Click the Privacy icon, then select Cache
3 To close the Options window click OK.
To clear your browser cache on a Mac:
In Safari:
1 Choose Empty Cache from the Safari menu, then click Empty.
In Firefox:
1 Choose Preferences from the Firefox menu, then select the privacy icon.
2 Click the Clear button within the Cache section.3 Click OK to exit.
Default Settings for Live Video and Audio:
Must Have windows Media Play 9 or higher. Those who have Mac's must download flip4mac to convert to windows media player.
Internet Explorer 6 is the default web Browser.
If player goes back to ready after pushing play, when stream is pushing, users must open their windows media player and select tools. Under tools select options, click the networks tab. Make sure all 4 boxes are check and your http is set to browser. Close player and restart computer.
If page doesn't load correctly, open your tools tab on your internet explorer. Click Internet options and delete your cookies and temporary internet files. In the same options box click the tab that says setting. In the new box make sure the button that says check for new pages every time you visit the page is selected. Close out browser and reopen site.
We work hard to make sure that you have a positive experience on Dirtvision.com.
NOTE: Do not post personal information or urls that contain any identifying information about yourself or another member on our public forums. If you have problems registering or using Dirtivison v2.0, send an e-mail to the following e-mail which categorizes your issue.
Dirtvision v2.0 Support E-mails
Technical Support - customerservice@dirtvision.com
Subscriptions/Accounting - accounts@dirtvision.com
Abuse/Harassment - abuse@dirtvision.com